Refund policy

1. Return Eligibility

Customers are entitled to request a return within thirty (30) days of receipt of the item. To qualify for a return, the merchandise must be in the same condition as when received—unworn, unused, with tags, and in its original packaging. Proof of purchase, such as a receipt, is mandatory.

2. Return Process

To initiate a return, customers should contact us at rosesmuseinc@gmail.com.

3. Return Shipping Costs

The customer is responsible for the costs associated with return shipping unless the item received is defective or damaged. It is recommended to use a trackable shipping service to ensure the secure return of the item.

4. Inquiries

For any inquiries regarding returns, please contact us at rosesmuseinc@gmail.com.

5. Damages and Issues

Customers are required to inspect their orders upon receipt and promptly notify us if the item is defective, damaged, or if the incorrect item was received. We will evaluate the issue and provide a resolution.

6. Exceptions / Non-Returnable Items

Certain items, such as customized or personalized goods, are ineligible for return. Additionally, returns are not accepted for final sale items or gift cards.

7. Exchanges

To expedite an exchange, customers should return the unwanted item and, upon acceptance of the return, proceed with a separate purchase for the desired item.

8. European Union 14-Day Cooling Off Period

For merchandise shipped into the European Union, customers have the right to cancel or return their order within fourteen (14) days without providing a reason. The item must remain in the same condition as received—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.

9. Refunds

Upon receipt and inspection of the returned item, we will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed to the original payment method within ten (10) business days. Please note that it may take additional time for the bank or credit card company to process and post the refund. If more than fifteen (15) business days have passed since the approval of the return, customers should contact us at rosesmuseinc@gmail.com.