Welcome to Roses Muse, your trusted source for exquisite jewelry. Here are some frequently asked questions to assist you in your shopping experience with us. If you have any other queries, feel free to contact our customer support team.

Frequently Asked Questions

18K Gold Vermeil is a thick layer of 18-karat gold plating over sterling silver. It's a luxurious and durable jewelry option that offers the beauty of solid gold without the high price.

Roses Muse is proudly based in Vancouver, British Columbia, Canada.

At the moment, Roses Muse operates exclusively online through our Shopify store. We don't have a physical retail location.

You can reach our customer support team via email at contact@rosesmuse.com or through the contact form on our website.

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer the option to pay with PayPal and other secure payment gateways to ensure a smooth and secure shopping experience.

Yes, we offer international shipping to many countries. You can check if we ship to your location during the checkout process.

Shipping times may vary based on your location, but we typically process orders within 2-3 business days, and shipping time ranges from 7-11 business days.

We want you to be satisfied with your purchase. If you're not completely happy with your order, please refer to our Return Policy on our website for detailed information on returns.

Our jewelry is made of sterling silver and plated with a minimum of 2.5 microns 18K pure gold, which is generally hypoallergenic and suitable for most skin types. However, if you have known metal allergies, we recommend consulting with a healthcare professional before making a purchase.

Currently, we do not offer custom or personalized jewelry. However, we continually update our collection with unique and beautiful designs.

We provide care instructions on our website to help you maintain the quality and shine of your jewelry. It's essential to avoid contact with water, chemicals, and harsh detergents to keep your pieces looking their best.