Everything you need to know about our jewelry, shipping, and returns — answered plainly. For anything else, write to us at contact@rosesmuse.com and we will be glad to help.
Frequently Asked Questions
What is 18K Gold Vermeil?
18K gold vermeil is a thick layer of 18-karat gold — a full 2.5 microns — over solid sterling silver. It is far more durable than standard gold plating, with a rich, lasting finish made for everyday wear.
Are your products hypoallergenic?
Yes. All of our jewelry is nickel-free and hypoallergenic, made to be worn comfortably every day — including on sensitive skin.
What ring sizes do you offer?
Ring sizes are shown on each ring's product page — simply choose your size (6, 7 or 8) from the size selector before adding the ring to your bag.
Do you ship internationally?
We currently ship within Canada only. Every order is sent with tracking through Canada Post or courier.
What is your shipping time frame?
Orders are shipped 1–2 business days after you place them, and delivery takes up to 5 business days after shipping. Shipping is free on orders over $99 CAD; a flat $15 CAD applies to orders under $99.
What is your return policy?
Returns are accepted within 30 days of delivery, as long as the jewelry is unworn, in its original packaging, and still has its tags attached. Earrings are final sale for hygiene reasons, and return shipping is paid by the buyer. Email us at contact@rosesmuse.com to start a return — full details are on our Returns page.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover, as well as Apple Pay, Google Pay and Shop Pay — all through our secure Shopify checkout.
Do you offer gift wrapping?
We don't offer a gift wrapping service at this time. Looking to gift a piece instead? Our gift cards let her choose her own muse.
How can I care for my Roses Muse jewelry?
To keep your vermeil shining: remove your jewelry before showering, swimming or exercising, apply perfume and lotions before putting it on, and wipe it gently with a soft, dry cloth after wear. Store each piece separately in its pouch, away from humidity.
Can I customize or personalize jewelry from Roses Muse?
We don't offer custom or personalized jewelry at this time — each piece is designed by our founder and handcrafted as a finished design.
Do you have a physical store I can visit?
We are an online boutique, so there is no physical store to visit — our full collection is available right here, with tracked shipping across Canada.
Where is Roses Muse located?
Roses Muse is a Canadian jewelry brand: every piece is designed in Canada and crafted by master goldsmiths in Turkey.
How can I contact Roses Muse if I have questions or concerns?
Write to us anytime at contact@rosesmuse.com — we're happy to help with orders, sizing, or choosing the perfect piece.