Return Policy
At Roses Muse, we value your satisfaction and want to ensure that you are completely happy with your purchase. Therefore, we have crafted a straightforward and hassle-free 30-day return policy to make your shopping experience with us enjoyable and worry-free.
Terms and Conditions:
Eligibility:
- You are eligible for a return within 30 days from the date of delivery.
- The item must be unused, undamaged, and in its original packaging and seal.
- Customized or personalized items are not eligible for return unless they are defective or damaged upon arrival.
Return Process:
- Contact our customer support team at contact@rosesmuse.com within 30 days of receiving your order to initiate the return process.
- Please provide your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping:
- Customers are responsible for the return shipping costs unless the item received is defective or damaged.
- We recommend using a trackable shipping service to ensure the safe return of the item.
Inspection and Refund:
- Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.
- If the item is approved for return, a refund will be issued to the original payment method within 7-10 business days.
- Shipping fee is non-refundable.
Exchanges:
- We do not offer direct exchanges. If you wish to exchange an item, please return the original item, and place a new order for the desired item on our website.
Contact Us:
If you have any questions or concerns about our return policy, please contact our team at contact@rosesmuse.com. We are here to assist you.
Thank you for choosing Roses Muse. We appreciate your business and hope you enjoy your shopping experience with us.
